Return & Refund Policy

Effective Date: June 26, 2026

At Garden Hut Pro, we want you to be satisfied with your purchase. Please review our return policy before placing an order.

Returns

Most new, unused items may be returned within 30 days of delivery. To qualify for a return, the item must:

• Be unused and in its original condition.
• Include all original packaging, manuals, accessories, and documentation.
• Be returned in the original manufacturer's packaging.
• Have proof of purchase or order confirmation.

Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been used, assembled, or modified.
• Items damaged due to misuse, neglect, or improper installation.
• Special-order or custom-built products.
• Clearance or final sale items.
• Gift cards, if applicable.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will work quickly to resolve the issue.

Return Authorization

Before returning any item, you must contact our customer support team to obtain a Return Merchandise Authorization (RMA). Returns sent without prior authorization may be refused.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or a manufacturer defect.
• Original shipping charges are non-refundable unless otherwise required by law.
• We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued to the original payment method.
• Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has shipped, it cannot be canceled and must follow the return process outlined above.

Manufacturer Warranty

Many products sold by Garden Hut Pro are covered by the manufacturer's warranty. Warranty coverage varies by brand and product. Please refer to the manufacturer's documentation included with your purchase for warranty details.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team before returning your item. We're happy to assist you with the return process and answer any questions you may have.